Terms of Service

1. Description of Service

Always Home is a smart intercom and call routing solution designed to help users manage access to their property. It provides a dedicated phone number that, when called (e.g., by a building intercom), simultaneously rings multiple trusted contacts designated by the user.

2. Acceptable Use Policy

You agree to use the Service only for its intended purpose: facilitating short, necessary communication for home access and visitor management.

Prohibited Activities

You strictly agree NOT to use the Service for:

• Harassment or Abuse: Making repeated, unwanted, or threatening calls to any person.
• Mass Dialing/Spam: Using the service for telemarketing, robocalls, or broadcasting messages to large groups.
• Illegal Activities: Facilitating any criminal activity or violating any applicable laws.
• Extended Duration Calls: The Service is not designed for long conversations. Calls are intended to be brief interactions. Voice usage exceeding 60 minutes per month may be subject to additional charges or require a business subscription.

3. Termination of Service

We reserve the right to suspend or terminate your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Specifically, any reported or detected use of the Service for harassment, spam, or abuse will result in immediate termination.

4. Subscriptions and Refunds

• Subscriptions: Service is provided on a subscription basis (Monthly or Annual) managed through your device's App Store (Apple or Google Play).
• Cancellation: You may cancel your subscription at any time through your App Store settings. Service will continue until the end of the current billing period.
• Refunds: Refunds are subject to the policies of the respective App Store.

5. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We disclaim all warranties of any kind, whether express or implied, including but not limited to the reliability, timeliness, or availability of the Service. We do not guarantee that the Service will function perfectly with every building intercom system.

6. Limitation of Liability

In no event shall Always Home, its directors, employees, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.

7. Contact Us

If you have any questions about these Terms, please contact us via the "Contact Support" option within the App.