Frequently Asked Questions

What is Always Home?
One phone number that rings multiple phones simultaneously. When someone calls your Always Home number, all your trusted contacts' phones ring at once. First to answer gets the call. It's designed to be used with your building intercom but has many uses.
Setup in 3 Minutes

1. Download

Get your dedicated number instantly once you subscribe

2. Add Contacts

Import from phone or enter manually

3. Share Your Number

Request building manager to update intercom to call dedicated number

How Much Does It Cost?
  • Monthly: $4.99/month - Cancel anytime, no commitment
  • Annual: $45/year ($3.75/month) - Save 25%, 7-day money-back guarantee, best value

Top 10 Questions

1. How does the simultaneous ring work?
Does your intercom call a cellphone? If so, we can help connect your intercom with your trusted contacts. When someone calls your dedicated number, all active contacts are simultaneously called. The first person to press 9 connects to the caller. Others automatically stop ringing. This helps avoid sending guests to voicemail.
2. Do my contacts need the app?
No. Only you need the app. Your contacts just answer their regular phone when it rings.
3. Will this cost my contacts money?
Receiving calls is free for most phone plans. It counts as a regular incoming call for your contacts.
4. Can I use this for my apartment intercom?
Yes! Perfect for intercoms:
  • Give your Always Home number to building management
  • When visitors buzz, all contacts can answer
  • First to press 9 can buzz them in
5. What if no one answers?
Calls go to voicemail after ~25 seconds. You can retrieve messages later.
6. Can I disable contacts temporarily?
Yes. Toggle contacts on/off anytime without deleting them. Perfect for vacations or shift changes.
7. When is this available in my country?
We are currently only available in Canada and USA. We plan to expand to 35+ countries.
8. Is my data secure?
  • End-to-end encryption
  • Apple/Google authentication
  • GDPR & CCPA compliant
  • We never sell or share data
9. Can businesses use this?
Absolutely. Popular for:
  • On-call rotations
  • Customer service lines
  • Emergency maintenance
  • Small team coverage
10. How do I get help?
  • In-app: Settings → Email Support
  • Response time: Usually within 24 hours
11. How do I manage my subscription?

Subscriptions are managed through your Apple App Store or Google Play Store account settings.

Monthly Subscriptions ($4.99/month):

  • Cancel anytime through your account settings
  • Service continues until the end of your billing period
  • No refunds for partial months

Annual Subscriptions ($45/year):

  • 7-day money-back guarantee from purchase date
  • Full refund if requested within 7 days
  • After 7 days, no refunds but you may cancel future renewal
  • Refunds processed through Apple App Store or Google Play

All refunds subject to App Store policies and procedures.

12. Refer a Friend

When friends use your code:

Monthly Plan Referral → you receive 1 month free ($4.99 value)

Annual Plan Referral → you receive 2 months free ($9.98 value)

✓ Rewards confirmed after 30 days
✓ No limit on referrals
✓ Free months stack automatically

Additional Use Case Scenarios

For Families
Problem: Mom needs to reach someone but doesn't know who's available
Solution: One number reaches all siblings at once
For Caregivers
Problem: Multiple caregivers sharing responsibility
Solution: Everyone gets calls, available person answers
For Real Estate Agents
Problem: Showing properties requires physical key exchanges
Solution: Virtual lockbox - give clients temporary intercom access
For Airbnb Hosts
Problem: Guests lose building keys or need replacements
Solution: Grant intercom access directly to guests' phones - no physical keys needed
For Remote Workers
Problem: Important calls to different devices
Solution: Office, mobile, and home phones ring together

Key Features

Core Features

Simultaneous Ring: Calls to your dedicated Always Home number ring all active trusted contacts. The first person to press "9" connects to the caller.

Easy Setup: Download the app, add contacts, and share your dedicated number (e.g., with your building manager for intercom systems).

No App Needed for Contacts: Only the subscriber needs the app; contacts answer their regular phone.

Ideal for Intercoms: Perfect for apartment intercoms, allowing multiple contacts to answer visitors and buzz them in.

Temporary Contact Disablement: Contacts can be toggled on/off for convenience (e.g., during vacations).

Smart Contact Management & SMS (Coming Soon): Advanced contact prioritization and SMS notifications for missed calls will be available in future updates.

Security & Privacy

Data Security: Features end-to-end encryption, Apple/Google authentication, GDPR & CCPA compliance

Privacy Policy: Strict no-selling/sharing data policy

Compatibility

iOS: 13.0+ (iPhone, iPad)

Android: 6.0+

Requires WiFi or cellular data for the app and less than 50MB of storage